Contact Us About Reviews, Corrections and Partnerships
Need to get in touch with the team behind Smart Betting AU? This page covers everything you need to know about reaching us — what we handle, where to write, and what to expect after you hit send.
What to Contact Us About
We welcome emails on the following topics:
- Corrections and updates. Spotted an error in one of our reviews, an outdated bonus term, or a licence number that no longer checks out? Send us the details — ideally with a link to the page and a description of the problem — and we’ll review it.
- Editorial questions. Questions about how we evaluate operators, what our review criteria involve, or requests for clarification on anything we’ve published.
- Partnerships and cooperation. If you’re interested in working with Smart Betting AU, introduce your company, outline what you have in mind, and include relevant background so we can assess the fit.
How to Reach Us
Send all enquiries to [email protected]. We aim to respond within two business days, though complex requests — particularly those requiring additional research or internal review — may take a little longer.
To help us help you, please include:
- The URL of the relevant page (if your enquiry relates to specific content)
- A clear subject line
- Any supporting material, such as screenshots or reference numbers, if you’re reporting an issue with a listed operator
Please note that we are an information resource, not an operator. We cannot access gambling accounts, process deposits or withdrawals, or intervene in disputes between players and casinos.
If Gambling Is No Longer Fun
This is not the right place to write if gambling has become a problem for you or someone close to you. Our editorial inbox is not monitored for urgent personal circumstances, and we are not a support service.
If you need help with gambling-related harm, please visit our Responsible Gambling page, which lists dedicated Australian support services, including free, confidential counselling.
If you are considering self-exclusion, BetStop — Australia’s National Self-Exclusion Register — lets you exclude yourself from all licensed Australian online and phone wagering operators in one step. Two important things to know: BetStop does not cover offshore casinos, so it will not close or prevent accounts with them, and a BetStop exclusion cannot be shortened — removal requires a statutory declaration and is not possible during the first three months.
A Quick Word of Caution
Because we write about gambling, we also want to be clear: if you play online, choose licensed operators and verify their licence numbers against the regulator’s public register rather than relying on footer badges. If you believe an operator is unlicensed, you can report it to your state or territory regulator. And if you ever need to pursue a complaint against an offshore operator, keep screenshots, reference numbers and timestamps from the outset — they’re often the only evidence you’ll have.
Last updated: 7 October 2026